Delayed and Canceled Flights To Be Compensated
06 September, 2012
Delayed and Canceled Flights To Be Compensated

Air companies operating at Georgian market should pay compensation and offer assistance to the passengers if they cancel or delay flights on their own reason starting September 1, 2012. 

“Dear passengers, If your flight is cancelled or is subject to a long delay for two or more hours, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to demand information on your rights respective assistance and compensations at registration desk or

boarding unit,” this kind of bilingual announcement [written in Georgian and English languages] will warn passengers at registration desks of Georgian airports in pursuance with the new rule of Georgian Civil Aviation Agency (GCCA) that entered into effect starting September 1, 2012.

The new regulation was elaborated on the basis of European Common (EC) Regulation issued on February 11 of 2004 as well as in accordance with Agreement on European Common Aviation Area (ECAA) - a multilateral agreement between the European Community and its Member States agreement – so as to make protection of passengers’ rights closer to European regulation.

The law regulates rights of passengers as well as air-companies. It entitles passengers to demand compensations and assistance from air-companies only if the fault on cancelation and delay of flights falls on the side of air-companies.

The assistance includes a package of services as following: meals and refreshments, accommodation [at a hotel or any other residential place] if a passenger has to spend a night and more in expectation; passengers’ delivery to the living space; the possibility of making two telephone calls,  make available fax, telefax and e-mail.  Special attention should be paid to the demands of disabled and handicapped persons, their attendants and children who travel without attendance. The regulation foresees not only reimbursement of compensation but also proper provision passengers with the information.

These rights are not granted if passengers have been denied boarding on reasonable ground, such as reasons of health, safety or security, or inadequate travel documentation. Also, passengers cannot demand any kind of compensation if cancelation occurred due to unforeseen extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Examples include bad weather conditions, political instability, strikes, security risks, unexpected flight safety shortcomings, and technical aircraft problems.

If air-companies delay or cancel flights due to their own shortcomings that might be avoided they bear full responsibilities against passengers in pursuance with the law.

The pecuniary compensations duplicate the international tariff rates and depend on the distance of the scheduled flight or the alternative flight proposed to passengers and breaks down as following: EUR 250 for flights up to 1500 km, EUR 400 - for flights between 1500 km and 3500 km, EUR 600 for flights of more than 3500 km.

Air-carriers can cut down the compensations by 50% if it offers an alternative flight that will take the passenger to the final place of destination and the arrival time of which does not exceed 2 hours in respect of flights up to 1500 km, 3 hours in respect of flights between 1500 km and 3500 km, 4 hours if distance exceedes 3500 km. Compensations can be paid in cash and electronic transfer.

There are five airports in Georgian but only three Tbilisi International Airport and Batumi International Airport both managed by the Turkish-based TAV Urban Georgia as well as Mestia local airport at Georgian highland area are functional as of yet. Kutaisi airport is scheduled to be opened by end of September. Passengers say delay and cancelation of flights is not rare at Georgian airports due to technical reasons as well as low passenger-turnover and seasonal effect, but neither the United Airport Administration of Georgia, nor TAV management provided with timely comments to explain reasons.

Air-companies avoid commenting too but informally say no special regulation was necessary.

Nino Giorgobiani, a spokesperson of Georgian Airways largely known as Airzena, denied commenting the new regulation although she assured that Georgian Airways has always been closely keeping with the flight-schedule as well as with compensation rules.

“We implement flights by 90% and face problems only in winter at Batumi airport mainly for mist and weather conditions because there is only one way of landing from the seaside that is misty and hampers flights. As to compensations, we do international flights and have always been observing international standards to this end, we always paid compensations for canceled flights or insured by alternative flights,” Giorgobiani told Georgian Journal.

Giorgi Kodua, President of Sky Georgia, thinks that GCAA copied the EU law completely, which is non-professional. Therefore, the law needs further refinement in cooperation with air companies.

Print
Other Stories
Doing business in Georgia has become easier than in America
According to the Doing Business 2019 report published by the World Bank, Georgia ranked 6th among 190 countries in terms of simplicity of doing business. This was an improvement over two ranks compared to last year.
Problems that foreigners frequently face in Georgia
The importance of Georgia as a tourism hub is growing year after year.
Tbilisi TV Broadcasting Tower – Better than the Eiffel Tower?
It is planned to renovate the Tbilisi TV Broadcasting Tower, one of the landmarks in the capital.
Georgian Fusion Menu by The Biltmore Hotel Tbilisi
5,895,914 international visitors have visited Georgia between January and August of 2018. Compared to the previous year the number has increased by 12.2 per cent.
Advertising of gambling and lucrative games may become banned in Georgia
Advertising of gambling and lucrative games may become banned in Georgia. Those who violate the new rule would be fined GEL 10 000.
Lebanese café-lounge Beirut opens in Tbilisi
What is necessary to organize an unforgettable event? – Fun, emotions, lots of surprises, good music and delicious menu.
Georgia second among the fastest growing tourist destinations in Europe
Georgia is among the fastest growing tourist destinations in Europe. The data is published by the UN World Tourism Organization.
Bitmain launches world digital mining summit in Tbilisi, Georgia
Bitmain CEO Jihan Wu and Roger Ver, CEO of Bitcoin.com Head Speaker List featuring Circle, DEX.top and Genesis Mining when Digital Mining Leaders Convene In Tbilisi on September 21-23
GAZELLE FINANCE GEORGIA AND TBC BANK HELP THE WESTERN REGIONAL CENTER OF MODERN MEDICAL TECHNOLOGIES EXPAND ACCESS TO QUALITY HEALTHCARE SERVICES IN KUTAISI, GEORGIA
TBC Bank and Gazelle Finance have teamed-up to support Medical City, a leading healthcare provider in the western region of Georgia to launch the Western Regional Center Of Modern Medical Technologies.
Equivalent to buried treasure – resources that are underused in Georgia
For 2018 the IMF Commission has forecast an annual economic growth for the Georgian economy of about 5,5%.
Does the quality of Georgian wine increase and how the export affects it
If we look at the data collected about modern Georgian wine, we will find out that the Georgian wines produced between 2015-2017 are much better in terms of their quality and Oenologic features rather than the wines produced between 2009-2011.
Japan simplifies the visa requirements for Georgian citizens
Diplomatic and economic relations between Georgia and Japan are now moving to a new phase. Recently Japan has decided to simplify the visa requirements for Georgian citizens.
M&S (Marks and Spencer) and H&M collections to be produced in Georgia
Garments manufacturer MGMTEX will start production of the M&S and H&M trendy collections from this September.
The World Digital Mining Summit to be held in Georgia
The summit is scheduled to take place between 21st-23rd September in the Hualing Hotel, Tbilisi, Georgia.
Galt and Taggart - Tourism Boom Continues in Georgia
Tourism has become one of the key drivers for the Georgian economy. Galt and Taggart has recently published research about the Georgian tourism sector in the first half of 2018.
"The worst dream for Putin is that Russians want to live in Georgia"
This year, visitors to the Adjara region would notice that there is a boom in construction in and around Batumi.
Underground gas storage facility to be built in Georgia
KfW, a German government-owned development bank signed a EUR 150 million promotional loan with the state-owned Georgian Oil and Gas Corporation (GOGC) for the construction of the first underground gas storage facility in Georgia.
New gambling rules for Georgia
Georgian lawmakers are preparing a new draft law relating to online-casinos and gambling that will seek to curb gambling addiction in Georgia.
How expensive is it to visit Georgia?
The Georgian Lari (GEL) is the official currency of Georgia and is the only legal means of payment in the entire territory of Georgia.
Trade with the EU and the Commonwealth of Independent States (CIS) has grown significantly
Trade with the EU and the CIS has grown by 26% and 33.5 % respectively, says GeoStat, the Georgian National Statistics Office.
The unemployment rate decreases in Georgia
The unemployment rate decreased in Georgia by 1,9% and amounted to 12.1% in the 2nd quarter of 2018 compared with the previous quarter,
Memorandum of Understanding to be signed between Georgia and Malaysia
According to the Georgian Ambassador to Malaysia Nikoloz Apkhazava, Georgia plans to sign a Memorandum of Understanding (MoU) with Malaysia.
“Blauenstein Georgia” due to expand in Georgia
“Blauenstein Georgia” is planning to open more shops in Georgia. It is an agriculture company that sells meat products, meat and convenience food.
The amount of Direct Foreign Investment rises in Georgia
According to the information of the National Statistics Office of Georgia, the amount of direct foreign investment in Georgia has risen
It’s going to get  harder for foreigners to get residence permit in Georgia
It’s going to get harder for foreigners to get permit of residence in Georgia.
PHOTO OF THE DAY
Exchange Rates
GEL Exchange Rate
Convertor
17.11.2018
18.11.2018
USD
1
USD
2.6727
2.6727
EUR
1
EUR
3.0268
3.0268
GBP
1
GBP
3.4240
3.4240
RUB
100
RUB
4.0447
4.0447
Other Stories
Recently Toyota rolled out Global Campaign under this slogan that reflects the Olympic and Paralympic Spirit of Encouragement,
A couple from Switzerland combines Swiss tradition and technology with Georgian products. Their cheese is made in the Georgian mountains and sold in local stores and hotels.
It has been more than five years since the residents of Lilo village, near Tbilisi, cannot open their windows.
63 000 GEL was received by the Georgian Agro Export Group which is just a small part of the European Neighbourhood Programme for Agricultural and Rural development.
Georgian entrepreneur Guka Tavberidze, who runs his own business in the UK and does it quite well, has been invited by BBC
The grand opening of 7-star The Biltmore Hotel Tbilisi took place in Georgia’s capital on July 31.
DUSHETI, Georgia – The Georgian government and the World Bank will allocate USD 5.6 million (12 million GEL) to fund
A new Georgian clothing brand named Person has emerged in Georgian market.
Georgia is in the midst of an economic maelstrom, Euronews reports.
Situation at Georgia’s mineral water market is interesting: over the last year, the volume of export has grown by 56 percent. According to “GeoStat”, over $114 million worth of mineral water was sold
GEL Exchange
USD
1
USD
2.6727
EUR
1
EUR
3.0268
GBP
1
GBP
3.4240
RUB
100
RUB
4.0447
November 2018
Mon Tue Wed Thu Fri Sat Sun
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30