Complete Information Management Solutions for Hospitality Industry – HRS Now in Tbilisi
23 August, 2012
Complete Information Management  Solutions for  Hospitality Industry – HRS Now in Tbilisi

Hilton, Marriott, Sheraton, Radisson, Starbucks, Burger King have been using this information system for years. World famous MICROS-Fidelio Software office is now officially opened in Georgia. 

MICROS-Fidelio Software has been doing this for more than 20 years now and today it is the market leader in information technology, providing complete information management solutions. It works in different countries around the globe. Hotel and Restaurant Systems (HRS) is the solely authorized Distributor of the Products of MICROS-Fidelio Software in CIS, the Baltic

States and Mongolia.


“Georgia is a country of great potential – both in small and large hotel segments. The number of hotels operating in Georgia nowadays serves as a proof for it. This is the reason why we decided to open an office here. We offer our customers one of the most perfect tools for business management; meaning managing all the processes in hotels and restaurants through our system – beginning from room reservation by guests and ending with their departure. We offer the companies the opportunity to receive analytical data about what they are doing wrong or correctly, what the guests’ preferences are, etc”., the HRS Senior Area Director Yuriy Atamanov told Georgian Journal.

In Georgia HRS cooperates with Radisson Blu Iveria Hotels in Tbilisi and Batumi, Holiday Inn Hotel, Tbilisi Marriot and Courtyard Marriot, independent hotels Ambasadori, Kopala, as well as Oazis Hotel in Chaqvi, Sairme Hotel in Sairme, Gudauri Ski Resort Hotel in Gudauri, Georgia Palace Hotel in Kobuleti, etc. They also work with educational centers that are preparing professionals to work in the tourism sector. Consequently, once they graduate and go to hotels or restaurants to work, they already have experience of working with this system.

“Nowadays, the demand is so high and the market is growing so rapidly that we thought it would have been a big mistake not to have an office in Tbilisi. In 2012 only, many innovations were done and the demand was just great. Our goal is to enable Georgian business to provide 5-star service to the customers”, Sanata Ratiani, HRS Area Manager in Tbilisi, said to Georgian journal.

HRS is now represented in 16 countries, such as Ukraine, Azerbaijan, Pakistan, Kazakhstan, Moldova, Estonia, Latvia, Lithuania, Russia, Mongolia, Armenia, etc. As the global leader in hospitality systems, HRS products are introduced in over 23’000 hotels and more than 150’000 restaurants and entertainment complexes around the world.

“I first came to Georgia 22-23 years ago, when it was still a part of the Soviet Union. I was very impressed. And I sincerely believe that this is the most beautiful country in the entire post-Soviet space. Once, I went to the hillside of your country and saw a church and sheep grazing in the fields; I was absolutely enthralled. Therefore, the idea to open an office here was born long ago. Our customers have been visiting Georgia ever since. Now it is a nice feeling to finally fulfill the dream, especially when so many things are happening in the country”, Joanne Vaughan, the CEO of the HRS Group of Companies told Georgian Journal.

HRS has up to 20 hotel clients in Georgia now, which is a significant index for such a small country, Ms Vaughan notes, adding that it is even more encouraging since there are so many hotels in Georgia willing to work in accordance with international standards.

In answer to the question whether it was difficult to start this kind of business, she said ‘yes and no’. Hotels, she said, at all times of their existence have been competitive, they wanted to know what was new and different on the other side of the street, in another hotel. This is why they need sophisticated informational technologies. According to her, the hospitality industry is a small industry where all know each other; so although they are colleagues, at the same time they are competitors.

“Our goal is to provide systems at all levels – it is a well-known fact that we mostly work for 5-star hotels, but we also work for 4-star hotels and are working on cooperating with 1-2- or 3-star hotels as well. We have started our business long ago and have been in it for so many years that at the moment I dare say we have no competitors in this field, not in our target market. And we plan to grow”, Joanne Vaughan, the CEO of HRS told Georgian Journal.

Other Stories
Historic Petra fortress will host an electronic music festival
On August 10 the historic Petra fortress located in the village Thsikhidziri in Adjara will host GR –Fest - an open air electronic music festival.
From September Iakob Gogebashvili's "Deda Ena" will make a comeback in Georgian schools
This fall, at the beginning of the new academic year every first-grader will receive "Deda Ena" as a gift.
Georgian painter creating unique paper sculptures
Beso Kobakhidze, a painter from Ambrolauri, a city located in the western part of the country, has been creating unique paper sculptures for 8 years now.
Anti-occupation movement "Force is in Unity" patrolling in Davit Gareji
One of the leaders of the anti-occupation movement, Davit Katsarava, says that there is a calm situation in Davit Gareji for the time being,
23rd day of Anti-occupation rally, Interior Minister does plan to resign
Georgian Interior Minister Giorgi Gakharia said that the dispersal of a rally near the parliament on June 20
President Putin falsifies History of Georgia
Following the II Global Manufacturing and Industrialisation Summit, Vladimir Putin met
“Дождь” news program accompanied by a bottle of Georgian wine
“Дождь”, Russian TV channel’s news program was accompanied by a bottle of Georgian wine as a show of solidarity for Georgia.
Khatia Buniatishvili and Guillaume Gallienne perform Georgian song “Suliko”
Khatia Buniatishvili made French actor Guillaume Gallienne and journalist Anne-Sophie Lapix perform an improvised Georgian dance
Tbilisi Pride held, demonstrators of two different rallies spend the night on Rustaveli Avenue
Anti-occupation demonstrators and opponents of Tbilisi Pride spent last night on Rustaveli Avenue.
What does the store “Georgian” offer tourists in Summer?
“Georgian”, a tourist store of “Biblusi” is popular not only with tourists but with everyone looking for a Georgian product.
Rustavi 2 TV Anchor Insults Putin, Government calls it a provocation
On July 7, Giorgi Gabunia, anchor of the PS news program on Rustavi 2 TV, used obscene terms against Russian President Vladimir Putin.
Georgian Alexandre Zazarashvili wins The Voice Kids Ukraine
Georgian Alexandre Zazarashvili has won the fifth season of The Voice Kids Ukraine.
Part of ‘Fast and Furious 9’ to be filmed in Georgia
A 10-minute episode of ‘Fast and Furious 9’ will be filmed in Georgia.
Euronews: “Georgia goes green”
Euronews has recently published an episode of Focus about Kutaisi, second largest city in Georgia.
Georgian children idol Giorgi Gogichaishvili dies aged 51
Georgian actor and TV host Giorgi Gogichaishvili passed away yesterday.
 Bakery "Puri Guliani" - History of Georgian baking
Puri Guliani – this is what our ancestors called pastries that they earnestly created all over Georgia with a variety of fillings.
Russia is an occupier – Protest-themed birdhouses
Ramaz Grigalashvili from Khashuri, a town in the central part of Georgia has been building birdhouses for about 6 years.
Russian rugby club suspends Georgian rugby players contract
The Russian rugby club "Slava" suspended the contracts of two Georgian rugby players.
Young Georgian lost over 120 kilos in a year
A 20-year old Giorgi Bibilauri lost 120 kilos through a year intense workout.
Danish artist created illustrations on current events in Georgia
Livija Viksna is a Danish/Latvian illustrator based in Tbilisi.
Anita Rachvelishvili and Nino Katamadze join the rally
Georgian singer Nino Katamadze and mezzo-soprano Anita Rachvelishvili joined the peaceful rally on Rustaveli Avenue.
Georgian Alexandre Zazarashvili in the final round of The Voice Kids Ukraine
Georgian Alexandre Zazarashvili has made it to the final round of The Voice Kids Ukraine.
CNN- Georgia against Russian occupation, NOT against the Russian people
CNN has recently published an article inviting people to visit Georgia.
Zaza Pachulia and Guram Kashia invite their international friends to Georgia
Russian President Vladimir Putin has signed a decree prohibiting Russian airlines from carrying Russian citizens to Georgia from July 8.
BBC: Putin says Georgia is not safe, Russian tourists disagree
BBC has recently published an article about the recent events taken place in Georgia.
GEL Exchange Rate
Other Stories
World famous British singer Jessie J has decided to wear clothes made by Anouki Areshidze, Georgian designer and wife of the mayor of Tbilisi.
Bassiani, one of the most popular underground clubs not only in Georgia but throughout Europe as well, has opened today
An amazing video made in Georgia by tourists from the Philippines have gone viral on the internet.
Over the recent two days May 12-13 Tbilisi city saw a peaceful protest rally in the center of the city.
Hundreds of people took to the main street Rustaveli Avenue in Tbilisi to protest the raid in Tbilisi’s popular night clubs.
Two bear cubs listed as endangered on the red list were handed over to Tbilisi Zoo,
Tbilisi Mayor Kakha Kaladze and Deputy Tbilisi Mayor Ms. Sophio Khuntsaria have gifted a food stand
Pamela Anderson, famous Canadian American actress and model has appeared in the chic sunglasses by internationally acclaimed Georgian designer George Keburia.
A ski lift accident in Georgia’s eastern Gudauri resort,in particular at Sadzele 5 lift, has left 8 people with injuries.
The ski lift in Gudauri winter resort in Georgia has broke down in the aftermath of which several people have been injured.
GEL Exchange
July 2019
Mon Tue Wed Thu Fri Sat Sun
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31