Complete Information Management Solutions for Hospitality Industry – HRS Now in Tbilisi
23 August, 2012
Complete Information Management  Solutions for  Hospitality Industry – HRS Now in Tbilisi

Hilton, Marriott, Sheraton, Radisson, Starbucks, Burger King have been using this information system for years. World famous MICROS-Fidelio Software office is now officially opened in Georgia. 

MICROS-Fidelio Software has been doing this for more than 20 years now and today it is the market leader in information technology, providing complete information management solutions. It works in different countries around the globe. Hotel and Restaurant Systems (HRS) is the solely authorized Distributor of the Products of MICROS-Fidelio Software in CIS, the Baltic

States and Mongolia.


“Georgia is a country of great potential – both in small and large hotel segments. The number of hotels operating in Georgia nowadays serves as a proof for it. This is the reason why we decided to open an office here. We offer our customers one of the most perfect tools for business management; meaning managing all the processes in hotels and restaurants through our system – beginning from room reservation by guests and ending with their departure. We offer the companies the opportunity to receive analytical data about what they are doing wrong or correctly, what the guests’ preferences are, etc”., the HRS Senior Area Director Yuriy Atamanov told Georgian Journal.

In Georgia HRS cooperates with Radisson Blu Iveria Hotels in Tbilisi and Batumi, Holiday Inn Hotel, Tbilisi Marriot and Courtyard Marriot, independent hotels Ambasadori, Kopala, as well as Oazis Hotel in Chaqvi, Sairme Hotel in Sairme, Gudauri Ski Resort Hotel in Gudauri, Georgia Palace Hotel in Kobuleti, etc. They also work with educational centers that are preparing professionals to work in the tourism sector. Consequently, once they graduate and go to hotels or restaurants to work, they already have experience of working with this system.

“Nowadays, the demand is so high and the market is growing so rapidly that we thought it would have been a big mistake not to have an office in Tbilisi. In 2012 only, many innovations were done and the demand was just great. Our goal is to enable Georgian business to provide 5-star service to the customers”, Sanata Ratiani, HRS Area Manager in Tbilisi, said to Georgian journal.

HRS is now represented in 16 countries, such as Ukraine, Azerbaijan, Pakistan, Kazakhstan, Moldova, Estonia, Latvia, Lithuania, Russia, Mongolia, Armenia, etc. As the global leader in hospitality systems, HRS products are introduced in over 23’000 hotels and more than 150’000 restaurants and entertainment complexes around the world.

“I first came to Georgia 22-23 years ago, when it was still a part of the Soviet Union. I was very impressed. And I sincerely believe that this is the most beautiful country in the entire post-Soviet space. Once, I went to the hillside of your country and saw a church and sheep grazing in the fields; I was absolutely enthralled. Therefore, the idea to open an office here was born long ago. Our customers have been visiting Georgia ever since. Now it is a nice feeling to finally fulfill the dream, especially when so many things are happening in the country”, Joanne Vaughan, the CEO of the HRS Group of Companies told Georgian Journal.

HRS has up to 20 hotel clients in Georgia now, which is a significant index for such a small country, Ms Vaughan notes, adding that it is even more encouraging since there are so many hotels in Georgia willing to work in accordance with international standards.

In answer to the question whether it was difficult to start this kind of business, she said ‘yes and no’. Hotels, she said, at all times of their existence have been competitive, they wanted to know what was new and different on the other side of the street, in another hotel. This is why they need sophisticated informational technologies. According to her, the hospitality industry is a small industry where all know each other; so although they are colleagues, at the same time they are competitors.

“Our goal is to provide systems at all levels – it is a well-known fact that we mostly work for 5-star hotels, but we also work for 4-star hotels and are working on cooperating with 1-2- or 3-star hotels as well. We have started our business long ago and have been in it for so many years that at the moment I dare say we have no competitors in this field, not in our target market. And we plan to grow”, Joanne Vaughan, the CEO of HRS told Georgian Journal.

Other Stories
The Chemical Brothers to play in Georgia
On the 1st of September, the Rustavi Motordrome is hosting a concert by the Chemical Brothers.
70-year-old Georgian, who is a student
Giorgi Mikadze is a 70-year-old student at the Tbilisi State University, Georgia. He believes a human should always aspire to learn more.
Ex-president of Georgia wore torn jeans and Balenciaga sneakers
The Dutch newspaper Trouw recently published an interview with the former president of Georgia Mikheil Saakashvili.
Tako Natsvlishvili at Victoria’s Secret casting 2018
Tako Natsvlishvili participated in the Victoria Secret’s 2018 casting on the 29th of August, in New York. The Georgian model was among Victoria’s Secret finalists in 2017.
International Festival of classical music to be held in Batumi
At the end of this week an International Festival of classic music will kick off for the 6th time in Batumi, Georgia’s beautiful seaside city.
Georgians who beat the world record
There are many Georgians among the world recordsmen. Georgians managed to beat the world record for 78 times to date. Today we explore four of them.
Jenny Brunt speaks about Georgia with Georgian Journal
Jenny Brunt is among the most famous models worldwide. She used to be on the covers of different international magazines in the 1990s.
Tako Natsvlishvili wearing Pain de Sucre - photographed by David Bellemere
Tako Natsvlishvili is a 19-yeal old model from Georgia. She has recently been photographed by a prominent French photographer David Bellemere.
Former Georgian plastic surgeon who owns a restaurant in New York
Maia Acquaviva is a Georgian former surgeon, who worked in one of the clinics here in Tbilisi, but decided to go to the USA and start a business there.
David Beckham first saw Victoria Adams in Tbilisi
Tbilisi is truly a magical city. It brings many people and cultures together, even connects future spouses. Do you think we are joking? Not at all.
Georgia should be at the top of every travel destination list – says German photographer about Georgia
The German Chancellor Angela Merkel visits Georgia tomorrow and possibly as a result of this visit the German media is currently writing a lot about Georgia.
Alexander Julakidze - Georgian pianist based in Jerusalem
A well-known Georgian pianist Alexander Julakidze has successfully participated in a variety of piano competitions. He currently lives in Jerusalem, Israel contributing to Georgia’s popularity all over the world.
Anna Kendrick in David Koma’s dress
The readers of the Georgian Journal will definitely have heard about David Koma, a young and talented Georgian designer based in London.
Medical tourism increases in Georgia
In the first quarter of 2018, Georgia was visited by 13 900 foreigners for medical and recovery purposes. The level is 61.2 % higher than the same period in 2017.
Rebellious and successful Georgian model based in Barcelona
Remember we told you a story this week about a Georgian model Paloma Anastasia Mikadze, who currently is based in Barcelona and is quite successful there?
Georgian Rubik’s Cube solver Vako Marchilashvili breaks the Guinness World Record
Vako Marchilashvili is a young Rubik’s Cube solver from Georgia. He participated in “Georgia’s Got Talent 2017 “and introduced his genius abilities to the Georgian public.
Turkish born Georgian sisters sing a beautiful song
There are many Georgians, who live in Turkey, but maintain Georgian culture and heritage.
What types of transport can Georgia offer tourists?
Train, subway, bus, mini-bus, taxi and airplane – these are the types of transport that Georgia can offer tourists.
Chris Botti to perform in Georgia
American trumpeter Chris Botti arrived in Georgia yesterday. Today the musician is due to perform with the Georgian singer Nani Bregvadze.
Georgian schoolchildren create Robot “Vano”
Georgian students from the Guivy Zaldastanishvili American Academy in Tbilisi have created a robot named Vano.
Khatia Buniatishvili performs with the Estonian Festival Orchestra at the Proms in London
On the 13th of August, Paavo Järvi and the Estonian Festival Orchestra performed at the Royal Albert Hall in London during its famous Proms season.
Paloma Anastasia Mikadze, an Instagram star from Georgia
Anastasia Mikadze is a Georgian social network star from Georgia. She shares her ideas about fashion, interior design and healthy lifestyle with hundreds of followers on Instagram.
Georgian lifeguard who saved life of nearly 700 people
Gocha Bilvanidze, the Head of the Maritime Rescue Service has been with the organization for eight years now. He has saved the lives of around 700 people during that time.
Children of Georgian migrant to the USA Parten Chikviladze (Peter Chiglo) visit Georgia
A 16-year Parten Chikviladze from Racha (the western part of Georgia) left Georgian 1913 for America, never to return back.
 Surprising proposal by a Georgian Soldier
The video of a Georgian Cadet Soldier’s proposal to his girlfriend has gone viral on the social media. He proposed to her in the presence of other soldiers in front of the Academy.
Exchange Rates
GEL Exchange Rate
Other Stories
World famous British singer Jessie J has decided to wear clothes made by Anouki Areshidze, Georgian designer and wife of the mayor of Tbilisi.
Bassiani, one of the most popular underground clubs not only in Georgia but throughout Europe as well, has opened today
An amazing video made in Georgia by tourists from the Philippines have gone viral on the internet.
Over the recent two days May 12-13 Tbilisi city saw a peaceful protest rally in the center of the city.
Hundreds of people took to the main street Rustaveli Avenue in Tbilisi to protest the raid in Tbilisi’s popular night clubs.
Two bear cubs listed as endangered on the red list were handed over to Tbilisi Zoo,
Tbilisi Mayor Kakha Kaladze and Deputy Tbilisi Mayor Ms. Sophio Khuntsaria have gifted a food stand
Pamela Anderson, famous Canadian American actress and model has appeared in the chic sunglasses by internationally acclaimed Georgian designer George Keburia.
A ski lift accident in Georgia’s eastern Gudauri resort,in particular at Sadzele 5 lift, has left 8 people with injuries.
The ski lift in Gudauri winter resort in Georgia has broke down in the aftermath of which several people have been injured.
GEL Exchange
September 2018
Mon Tue Wed Thu Fri Sat Sun
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30